Privacy Notice

Effective Date: 12 September 2019

Introduction

Barker Insurance, a division of the Hollard Insurance Company Limited (‘We’, ‘us’ and ‘our’) cares about the privacy, security and online safety of our customers’ (‘you’ and ‘your’) personal information. We take our responsibility to protect your personal information very seriously. This notice explains how we collect, use, share and protect your personal information, as required by the Protection of Personal Information Act (POPIA). Using our services and any disagreements about your privacy are subject to this notice.

As our business grows and changes, we may need to update this notice to reflect those changes. If changes affect you personally, we will try and contact you directly because it is important to us that you understand at all times how your personal information is used. Please make sure that we always have your latest contact details.

The meaning of processing your personal information

To help you understand this notice, we include the explanations of the terms ‘personal information’ and ‘process’ as used in POPIA:

• Personal Information and Special Personal Information are any information relating to an identifiable living or juristic person. Examples include: race, gender, marital status, nationality, age, physical or mental health, disability, language, education, identity number, telephone number, email, postal or street address, biometric information and financial, criminal or employment history.
• Process means any operation or activity, whether automated or not, concerning personal information, including: collection, receipt, recording, organisation, collation, storage, updating or modification, retrieval, alteration, consultation, use, dissemination, distribution or making available in any other form, merging, linking, as well as blocking, degradation, erasure or destruction of information.

Why we process your personal information

We have to process some of your personal information in order to provide you with our products and services, and also as required by insurance, tax and other legislation. For example: When you buy one of our services or products, we collect your name, contact information and payment information to complete the transaction. Your personal information is also gathered through our website and other channels we use to distribute, communicate and deliver our services.

We use your personal information to:

• Identify you
• Process your requests or instructions
• Manage your policy
• Comply with South African law
• Detect and prevent fraud
• Offer other products and services to you

Because of the nature of our business, we sometimes use other parties like our service providers and administrators who in turn process your personal information.

When we share your personal information

In order to provide our products and services, we may share your personal information with other insurers, industry bodies, credit agencies and service providers. Examples include:

• When required by a regulatory authority such as the Financial Sector Conduct Authority (FSCA)
• When required by legislation or any legal process
• To protect and defend our rights and property, including intellectual property
• When you have given us direct permission to do so

We will never sell your personal information or share it with other parties for their own marketing use, unless you give us direct permission.

Some information is automatically collected

When you use our digital channels (websites and apps), we receive and store information generated by your activities (usage data gathered by cookies) and other data automatically collected from your browser or mobile device. Some of this data may allow your identity to be discovered. We treat this as personal information and protect it accordingly.

• Cookies: Small text files that gather usage data (sites visited, number of visits, duration, products/services viewed, areas of the site visited). Unique identifiers may be assigned to track visits.
• Other information: IP address, browser type/version, language preference, geographic location, wireless/Bluetooth technology, operating system and platform.

Information collected through online advertising

We use service providers (such as Google, DoubleClick and Programmatic Buying) to deliver banner ads and online communications. They may collect and use some of your personal information in aggregated form to understand which promotions are most appealing. This cannot be linked to you directly.

These providers may use cookies based on your prior visits to Barker’s website. You can opt out via:

• Google
• Network Advertising Initiative

How we protect your data

We take every reasonable precaution to protect your personal information from theft, unauthorised access and service disruption. Security controls are tested regularly across websites, data centres, systems, and other assets. However, no online disclosure can be guaranteed as 100% secure. When using our online services, you will be given a username and password. Keep these safe and never share them.

Receiving marketing from us

We like to keep customers informed about our products and services. When you buy a product or service, we will ask for your marketing preferences. You can change these anytime by contacting us using the details on your policy documents.

Even if you opt out of marketing, we may still communicate with you regarding security updates, product functionality, service requests, or administrative purposes.

Accessing, changing or removing your personal information

You may request to access, change or remove your personal information from our records. Where legislation allows, we may charge an admin fee (disclosed upfront).

Contact us

If you have any questions or need to update your personal information or preferences, please contact our Privacy Office: