Barker Assist
At Barker Insurance, you can enjoy the peace of mind that emergency roadside assist, home assist and medical contacts are all automatically included in your insurance cover. This service is available 24 hours a day, seven days a week.
If you are in an emergency – contact Barker Assist 24/7
Barker Roadside & Fleet Assist
Barker Home & Office Assist
Barker Fire Assist
Emergency Medical Advisory
Roadside Assist Benefits
Members have access to the following services in the event of a roadside emergency. Roadside Assist applies to each vehicle (< 3,500kgs) noted on your schedule. You are covered for any EMERGENCY listed under “What is covered?”
| What is covered? | Limit |
|---|---|
| Tow in service – to the nearest approved dealership or repair centre: | Within a 40km round trip and limited to: |
| • Mechanical | R1 000 per incident |
| • Electrical | R1 000 per incident |
| • Accident damage (Only if vehicle covered comprehensively) | Cost covered to the nearest approved repairer |
| Flat tyre (help with change of tyre only) | R1 000 per incident |
| Flat battery (jump start only) | R1 000 per incident |
| Keys locked in vehicle (unlocking only) | R1 000 per incident |
| Fuel assistance | Callout + 5 litres of fuel per incident |
| Minor Roadside-running repairs | R1 000 per incident |
| For breakdowns more than 100km from home in SA | |
| Overnight accommodation (restricted to SA) | R1 000 per incident |
| OR | |
| 24 hour car rental (subject to availability) | R1 000 per incident |
| In the event of a members vehicle being left for repairs, we will pay up to R1 000 for a 24-hour car rental or flight ticket to collect your vehicle after repairs | R1 000 per incident |
| An annual limit of R3 000 per policy applies. | |
| *Please note: Any of the above benefits need to be arranged via the BARKER ASSIST call centre for cover to apply. Failure to comply will result in the insured being held responsible for these costs. This cover excludes all vehicles >3 500kg. A member will not be entitled to service where vehicle is not in a roadworthy condition. Cover is only available in South Africa. Assistance is available in Lesotho and Swaziland for client’s account. | |
Fleet Roadside Assist (excluding trucks)
Fleet members have access to the following services in the event of a roadside EMERGENCY you are covered for any EMERGENCY listed under “What is covered?
In the unlikely event of Telkom’s telephone lines not operating, contact 083 789 9902 for assistance in a roadside emergency.
| What is covered? | Limit |
|---|---|
| Tow in service – to the nearest approved dealership or repair centre: • Mechanical • Electrical • Accident damage (Only if vehicle covered comprehensively) | Within 40km round trip and limited to: R1000 per incident and 2 incidents per annum R1000 per incident Cost covered to the nearest approved repairer |
| Flat tyre (help with change of tyres only) | R1 000 per incident |
| Flat battery (jump start only) | R1 000 per incident |
| Keys locked in vehicle (unlocking only) | R1 000 per incident |
| Fuel assistance | Callout + 5 litres of fuel per incident |
| Transmission of urgent messages | R1 000 per incident |
| Overnight storage | R1 000 per incident |
| Overnight accommodation (restricted to SA) | R1 000 per incident |
| 24 hour car rental (subject to availability) and driver being in possession of a valid Credit Card and drivers licence | R1 000 per incident |
| Transport of member’s vehicle back to their place of work | Up to R1 000 |
| An annual limit of R3 000 per policy applies. | |
| *Please note: Any of the above benefits need to be arranged via the BARKER ASSIST call centre for cover to apply. Failure to comply will result in the insured being held responsible for these costs. This cover excludes all commercial trucks >3 500kg. A member will not be entitled to service where a vehicle is not in a roadworthy condition. Cover is only available in South Africa. Assistance is available in Lesotho and Swaziland for client’s account. | |
Home Assist Benefits
Home Assist applies if you have your Contents or Building cover noted on your schedule. You are covered for any EMERGENCY listed under “What is covered?”
| What is covered? | Limit |
|---|---|
| Electrician | Callout + 1 Hour Labour |
| Plumber | Callout + 1 Hour Labour |
| Locksmith | Callout + 1 Hour Labour |
| Glazier | Callout + 1 Hour Labour |
| Public Emergency services | |
| • Notification to the SAPS, traffic, ambulance and fire brigade services | |
| Home Gadgets | |
| • Referral to service providers for home appliance repairs and services | |
| An annual limit of R2 000 per policy applies. | |
| Please note: A home emergency is defined as an event that is potentially life threatening or could possibly cause structural damage to a property. Maintenance related issues are not covered. | |
Office Assist Benefits in case of an emergency only
Please note: An Office Emergency is defined as an event that is potentially life threatening or could possibly cause structural damage to a property. Maintenance related issues are not covered.
Emergency Services Notification: We will, at the member’s request, relay notification of emergencies to the police, traffic, fire brigade, ambulance, security or any other emergency service provider.
| What is covered? | Limit |
|---|---|
| Electrician | Callout + 1 Hour Labour |
| Plumber | Callout + 1 Hour Labour |
| Locksmith | Callout + 1 Hour Labour |
| Glazier | Callout + 1 Hour Labour |
| An annual limit of R2 000 per policy applies. | |
| Please note: An Office Emergency is defined as an event that is potentially life threatening or could possibly cause structural damage to a property. Maintenance related issues are not covered. | |
Fire Assist Benefits
Barker provides a 24-hour call centre number and fire emergency case response, along with private first response services for residential stands in Gauteng and public first response services for residential stands nationwide. The private first response service is currently available in specific areas within Gauteng, with plans for expansion to other regions, while the public first response service offers nationwide case management.
| What is covered? | Limit |
|---|---|
| Fire Assist includes access to a 24 hour call centre and fire emergency case response with Fire Ops. | 1 incident per |
| Private First Response (Gauteng only) | R20 000 per policy |
| Public First Response (Nationwide) | Fee Contributions up to R5 000 per annum |
Emergency Medical Advisory Service
The following are advisory services only, as a telephonic conversation does not permit an accurate diagnosis.
- Medical advice and information hotline.
- Emergency telephonic advice and information,
- 24 hours, seven days a week
- Referrals to crisis lines
- Referrals to medical practitioners and facilities
Call 0861 227 537 (0861 BARKER) in the event of an emergency or for further information.
