Overview
Barker
Insurance Brokers otherwise known as “BIB” was
founded by Ken & Bev Barker in 1973. Sons Rhett & Lloyd
have since joined the business with their
wives Tess and Sally and have contributed enormously to
the continuity
and success of the business. Our entire
Team has been extremely supportive and loyal to the company
over the years and
have all become an integral part of this family
business.
OBJECTIVES To
ensure that BIB remains at
the fore front of the industry many positive
changes continue
to take place daily however
the basic philosophy of running the business
conservatively has
remained the same. This has
resulted in the consistent growth & success
of the business.
“We
stick to what we know best”
“ We are focussed on short
term insurance”
“ The correct selection of
clients is critical
to our success”
“ We add value to all our
insurance products”
“ We are passionate about
our business” We
are constantly looking
at new & better
ways of running our
administration system which results in
reduced insurance costs,
flexibility in adapting
service to our clients changing needs
and ultimately greater
client satisfaction.
This has been proven over the years as
there are many BIB clients
who have been insured
with us since our business started. We
feel that it is far
more important to service
existing clients than concentrating all
our efforts on attracting
new clients.
OUR PREMIUMS ARE COMPETITIVE AND SERVICE
IS WORLD CLASS There
are a number of important reasons which contribute
to maintaining our insurance premiums and
levels of service at extremely competitive
levels: COMPETITIVE
PREMIUMS AND SERVICE There
are a number of important reasons which
contribute to maintaining our insurance
premiums and levels of service at extremely
competitive levels:
- Our
selection of quality clients. i.e. Good “moral risks.” We
do not tolerate fraudulent claimers!
- We assist clients with managing
their risk which helps
to reduce claims and insurance
premiums. E.g. we contribute generously
towards additional vehicle
and home security which
is unheard of in the industry.
- We refund premiums if you do
not claim. We started this
scheme in 1995 which was a first in the industry and possibly the
world.
- We answer 98% of all incoming
phone calls within 3 rings.
- All our personal insurance
policies are placed with
the Hollard Insurance Company, one of the leading insurers in South
Africa today.
- The people that work at Barker
Insurance are unquestionably
the biggest asset to the company and our clients.
WE MAKE USE OF THE LATEST TECHNOLOGY TECHNOLOGY In April 2006 we implemented a new “state of the art” insurance policy management system. This system allows us to deliver an even better level of service to our clients. The main improved features include:
- Policy amendments are made “live” and updated documents emailed to clients immediately.
- The layout of our certificate of insurance has been improved to make it easier for our clients to read and understand, along with complying with the Financial Services Board regulations.
- Claims will be paid directly into clients bank accounts which will save time and money.
- All policy changes will be logged and tracked electronically.
- Power failures no longer affect our computer and telephone systems as we have installed a diesel generator with auto start which keeps us up and running when clients need us.
Still in development :
- We will also be able to communicate important information to policyholders by SMS.
- Policyholders will be able to access their cover detail via the internet.
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