Overview

Lily Howard is the team leader of the CLAIMS DIVISION and together with her team provides an unbeatable level of service to our clients.

There is a marvellous vibe of confidence and camaraderie when we liase with our clients. In many cases our association with them spans many years. But even the members of our Group who have recently qualified to join our Scheme will confirm that their dealings with us certainly come up to expectations, bearing in mind that the majority of our new members are referrals by existing members. Our service is advertisement enough.

This vibe of confidence and camaraderie in no way deflects from our professionalism. We realise that any business association must be based on sound principles and our policy wording is an example of this. The wording is as concise as possible without deviating from its Contractual purpose.

We are constantly striving towards innovative and imaginative administration of the Scheme and in line with this attitude we recognised the need to restructure our excesses (or First Amount Payable) and the revised excesses are separately reflected on the “annexure to the policy” for ease of reference.

On the subject of ‘excesses’, experience will have taught clients who have been unfortunate enough to suffer a loss, whether minor or traumatic, that a further attitude which we foster, is flexibility. On our Scheme, our members are regarded, first and foremost, as people. Human beings with emotions. The very last thing they need after being attacked or hi-jacked or burgled is to be given the third degree. The time for intensive screening is before the loss. Before, in fact, they are accepted onto our scheme. Potential members need to qualify to belong to our BIB Group Scheme. They need to meet our stringent criteria before they are accepted.

Once they are accepted, they are entitled to our unstinting and total support when they need it most - in times of misfortune.
We have a file, and it’s bulkiness speaks for itself, of correspondence received from clients. Correspondence of a very special nature. Letters and cards expressing gratitude for the manner in which particular problems / claims have been handled.

The financial manager of a prominent cosmetic company summed it up when he wrote to us congratulating us for always insisting on “going the extra mile”.

We know the service we offer. We know the product we administer. We believe in both with a passion. This creates a relationship between ourselves and our clients which we dare to suggest is unique in the society in which we live.

SPECIAL FEATURES OF OUR CLAIMS ADMINISTRATION

• We have claims settling authority which avoids time delays when paying claims.
• Fast and friendly service is provided by the claims team.
• Car theft / hijack claims are settled within 3 weeks and not the normal 6 weeks.
• Payment of claims can be made directly into your bank account.
• The claims administration system is fully computerized.
• We ensure that all claim payments are maximized & fair.
• We offer clients a hire car when their car is in for repairs following an accident or a theft.